IT Service Management (ITSM) - Ticketing Systems
Real-time Ticket Management Leveraging Cytellix® AI/ML
The Cytellix® Information Technology Service Management (ITSM) is powered by our inhouse Artificial Intelligence (AI) and Machine Learning (ML) that creates a real-time predicted resolution in every service ticket which is then passed to the SOC for closure or triage. Our customer's Security Service Tickets are triaged by AI/ML before any human interaction. The Cytellix® ITSM then provides a real-time predicted resolution to the Service Ticket is created and then is provided to our USA-based Security Operations Center (SOC) in a trust but verify framework enabling fast and accurate remediation of all Service Tickets. All tasks and actions are recorded chronologically enabling quick audits when needed and automated alerting to meet our aggressive Service Level Agreement (SLA) Targets.
Our SOC has a recorded history of providing SLA performance in excess of our SLA commitments. Cytellix® is proud to provide full transparency of all tickets, predicted/actual resolutions and escalations as part of the Cytellix Cyber Watch Portal (C-CWP™). The C-CWP™ also includes real-time SLA, Key Performance Indicators (KPI's) 24x7x365.
All of our customers are invited to a monthly review and evaluation of the services performed. A formal monthly service review for our C-MDR and C-XDR is a normal course of business to provide transparency, improvements, risks analysis and additional integration options that are available.
We support industry standard ITSM's with our customers including but not limited to ServiceNow, Jira, Zendesk with our API's for creating and closing tickets from the Cytellix SOC and our customer environments.
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Cytellix® Cyber Watch Platform (C-CWP™)
C-CWP™ provides value by baselining the truth about the true cyber posture of our customers. We then move towards a cybersecurity mesh architecture of integrated continuous improvement that aligns with business objectives. C-CWP™ is an interoperable and open platform designed for change in posture and threat landscape. C-CWP™ is delivered as a complete “turnkey” outsourced service or in combination with internal teams and previously purchased security capabilities
Cytellix® Endpoint Detection Response (C-EDR™)
Cytellix® Endpoint Detection & Response (C-EDR™) is a flexible solution that can be used standalone, enables bring-your-own-license or can be provided turnkey as a complete managed solution with our C-GRC™, C-MDR™, XDR, SOC 24x7x365 managed Turnkey Solutions. The Cytellix turnkey C-EDR™ is a Enterprise grade solution that is complete and has full integration with the Cytellix platform.
Cytellix® Governance Risk & Compliance (C-GRC™) & IT Risk Management (IRM)
Risk Management requirements are evolving to align to the changes arising from compliance risk shifting towards regulatory impact on business process. The demand on organizations to understand their cybersecurity posture, report status and meet regulatory obligations is driving demand across the enterprise (small>large) for a non-technical, turnkey all-inclusive platform.
Cytellix® Managed Detection Response (C-MDR™)
Patented technology compiles information from the vulnerability's, governance, risk, compliance assessments, event data, and analytics. Delivers real-time analysis, including continuous improvement visualization and scorecard.
Extended Detection Response (C-XDR™)
The Cytellix® Extended Detection Response (C-XDR™) solution leverages our flagship Cytellix Cyber Watch Portal (C-CWP™) as turnkey compliance, awareness and response platform. Our C-XDR™ includes, vulnerability management, devices profiling, network segmentation, asset discover, threat intelligence, leak detection, EDR, pre-defined use cases for log ingestion and correlation of threats and our USA based 24x7x365 Security Operations Center (SOC). The Cytellix platform leverages our in-house AI/ML models for real-time telemetry, threat discovery/hunting and ticket reduction. This is a complete turn-key, affordable XDR solution.
Cybersecurity for Small and Medium Business
Cytellix® has designed its platform to enable the small and medium business to adopt quickly, with low friction at an affordable price. We have found that the tasks of both regulatory compliance with cybersecurity frameworks and building a high quality cybersecurity monitoring and infrastructure is a significant time, resource and expense issue for SMB's.
How We're Different
Cytellix® is a first-of-its kind patented SaaS platform that brings together cybersecurity, compliance, and risk management under one fully integrated umbrella. We know your "real security posture" and can provide a new way to manage and deploy cybersecurity capabilities, risk awareness, and compliance with a plan tailored to your specific situation and needs.
Contact Us
The Cytellix® team of experts have been delivering cybersecurity for the past 15-years to some of the largest networks in the world. This expertise is delivered to our SMB customers as an affordable, precise, and comprehensive solution designed for organizations who need to comply with Cybersecurity regulatory requirements. There is no other fully integrated GRC, MDR, XDR, EDR single pane of glass solution that is as rich in capabilities, as easy to use and available in production today.